Reference

Terms & Conditions that protect your play

When you open an account with luxury 88, you're agreeing to clear, straightforward rules that protect both you and your funds.

Account creation in secondsPayment method choicesWithdrawal verification processAccount security standards
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luxury 88 Terms & Conditions that protect your play
HELP WITH TERMS

Reach us if you have questions

Team online

Live chat

Open the chat bubble in the lobby when you're logged in. Our team responds within minutes during office hours, Monday to Friday, 09:00–18:00 Indonesia time.

Email support

Send your question to [email protected] with your account email. We review all messages and reply within 24 hours, even on weekends.

Account settings

Visit Settings > Account & Security in the lobby to review your Terms acceptance, adjust privacy choices, or view your account history and deposits.

SECURITY & DATA

How we handle your information and account

Data protection

Your account details, payment history and personal data are encrypted and stored securely.

Cookie use

We use cookies to keep you logged in, remember your game preferences and prevent fraud.

Account verification

Before your first withdrawal, we verify your identity and payment method.

Data retention

We keep your transaction records for seven years to comply with financial regulations.

Update your information

Open Settings > Personal Information to update your email, phone or payment method.

Contact our privacy team

Email [email protected] to request your data, ask for corrections, or discuss any concern about how we handle your information.

Terms & Conditions questions answered

You can choose not to create an account. If you've already joined and disagree with a change to the Terms, contact us within 14 days and we'll discuss your concerns. You can close your account at any time without penalty.

Yes. Go to Settings > Personal Information in the lobby to update your email, phone or payment method. Changes are applied immediately. For security reasons, you cannot change the name linked to your wallet without verification.

Deposits are instant when you confirm payment on your phone. The funds appear in your lobby wallet within seconds. Each deposit uses your chosen payment app's own security. We do not store your payment credentials.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within one to two hours after we verify your request. Bank transfers may take one to three working days depending on your bank.

Yes. Open Settings > Account & Security and select Close Account. We will process any pending withdrawals first. Your account can be reactivated within 90 days; after that, it is permanently deleted.

Contact support immediately via live chat or email [email protected] with the transaction date and amount. We will investigate and freeze your account if fraud is suspected. We aim to resolve disputes within ten working days.

The complete Terms & Conditions are displayed when you create an account. You can also request a copy by emailing [email protected]. We update our Terms once a year and notify you of material changes via your account email.

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